About Intelligems

Intelligems is building the first profit optimization platform for e-commerce. We help brands grow profitably by providing them with a unique combination of AB testing, personalization, and dynamic pricing tools that help them make the most of every shopper. We love that we get to work with entrepreneurs every day to help them succeed. We’re taking technology that has previously only been available to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size.

We work with more than 1000 brands (including many you know and love!) and are growing incredibly quickly with fresh capital to accelerate our growth. We have a values-driven, high-performing team, with a collaborative culture of low-ego + high IQ people. It’s our strongest asset. We are always looking for highly talented individuals to join us and help us continue to scale efficiently.

Intelligems is backed by Stage 2 Capital, Matchstick Ventures, Vinyl Capital, Techstars, and the founders of companies like Klaviyo and Postscript, and has raised more than $10M of funding.

The Role:

We are seeking a highly motivated individual to join our team as the Head of Merchant Success. You will be responsible for making sure that our customers - e-commerce merchants - get the maximum possible impact from Intelligems, shaping both the team and the product in the process. Reporting to the SVP of Sales & Success, you will oversee our current Merchant Success team, while working directly with a portfolio of high-value brands, helping them make the most of what Intelligems has to offer.

You will be responsible for:

• Driving product adoption & education: We have an incredibly powerful, complex tool. There are a ton of raw ingredients, but we need to inspire our customers to put them to most effective use - most of them have never done “Profit Optimization” before. You'll be in charge of molding the strategies and recipes that drive this adoption - from tooling, to ops processes, to data insights, to product improvements - and help our customers grow their businesses through the use of Intelligems.
• Boosting retention in key accounts: The merchant success team covers our most important and largest customer accounts. You’ll be responsible for achieving retention goals, and own on cross-functional projects that will support this (e.g., pricing and packaging for upsells)
• Building team infrastructure: It’s more than just the systems and tools, we want to have the right building blocks for scale in place from the early days. That means optimizing the existing - and developing new - processes, KPIs/metrics, feedback loops, and operating cadences to consistently deliver against goals

The ideal candidate has:

• 6+ years of experience in client-facing departments within consulting or the tech startup space, with at least 1+ years of direct management experience
• Strong opinions about how things should be done, but hold them loosely and adapt as you get new data
• Ability to switch between “deep data” mode (you love a pivot table and digging into a dataset for insights) and synthesis mode (you can tell a clear, concise story to internal and external stakeholders)
• A collaborative mindset - you love working with others and can “influence without authority” to get things done across an org
• You can build and measure your own KPIs, create a workplan, and hold yourself accountable
• Directly owned the relationship with high-value, high-stakes clients
• You have a bias to action, and are comfortable working in a fast-changing environment on ambiguous problems.
• Leadership capabilities to hire and develop a best-in-class team
• Knowledge of the Shopify ecosystem and ecommerce brand experience is a plus

What’s Offered:

• Work with some of the most well-respected brands in ecommerce, and with a world-class team internally who will be eager to learn from you and to help you learn (check out our values here)
• Competitive compensation and equity packages, with excellent health/dental/vision benefits and a 401(k) match
• $50 of intelli-bucks each month to spend with our customers
• A new macbook and a WFH setup stipend
• Flexible work environment: we have offices in NYC and Denver, and love to get together, but also function as a remote team
• Unlimited PTO